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Speaking Engagements

UPCOMING
HR Tech, Las Vegas, 10/8-10/2014
HR Tech Europe, Amsterdam, 10/23-24/2014

PAST BUT AVAILABLE FOR REPLAY
Workday Predict and Prepare Webinar, 12/10/2013
CXOTalk: Naomi Bloom, Nenshad Bardoliwalla, and Michael Krigsman, 3/15/2013
Drive Thru HR, 12/17/12
The Bill Kutik Radio Show® #110, 8/12
Webinar Sponsored by Workday: "Follow the Yellow Brick Road to Business Value," 5/3/12 Audio/Whitepaper
Webinar Sponsored by Workday: "Predict and Prepare," 12/7/11
HR Happy Hour - Episode 118 - 'Work and the Future of Work', 9/23/11
The Bill Kutik Radio Show® #87, 9/11
Keynote, Connections Ultimate Partner Forum, 3/9-12/11
"Convergence in Bloom" Webcast and accompanying white paper, sponsored by ADP, 9/21/10
The Bill Kutik Radio Show® #63, 9/10
Keynote for Workforce Management's first ever virtual HR technology conference, 6/8/10
Knowledge Infusion Webinar, 6/3/10
Webinar Sponsored by Workday: "Predict and Prepare," 12/8/09
Webinar Sponsored by Workday: "Preparing to Lead the Recovery," 11/19/09 Audio/Powerpoint
"Enterprise unplugged: Riffing on failure and performance," a Michael Krigsman podcast 11/9/09
The Bill Kutik Radio Show® #39, 10/09
Workday SOR Webinar, 8/25/09
The Bill Kutik Radio Show® #15, 10/08

PAST BUT NO REPLAY AVAILABLE
Keynote, HR Tech Europe, Amsterdam, 10/25-26/12
Master Panel, HR Technology, Chicago, 10/9/012
Keynote, Workforce Magazine HR Tech Week, 6/6/12
Webcast Sponsored by Workday: "Building a Solid Business Case for HR Technology Change," 5/31/12
Keynote, Saba Global Summit, Miami, 3/19-22/12
Workday Rising, Las Vegas, 10/24-27/11
HR Technology, Las Vegas 10/3-5/11
HR Florida, Orlando 8/29-31/11
Boussias Communications HR Effectiveness Forum, Athens, Greece 6/16-17/11
HR Demo Show, Las Vegas 5/24-26/11
Workday Rising, 10/11/10
HRO Summit, 10/22/09
HR Technology, Keynote and Panel, 10/2/09

Adventures of Bloom & Wallace

a work in progress

The Future Of HRM Software: Naomi’s Preferred Behaviors

Who Can Forget This Teaching Moment? Susan Boyle Sings Out

Having done the first post in this series, on interrogatory configuration, without even realizing that I wanted to do an entire series, I then did a setup post to launch what I hope will be considerable discussion of the desired architectural characteristics (a.k.a. Naomi’s preferred HRMDS platform behaviors) of great HRM software.  No one HRM software package, or even custom application, may need all of these behaviors or need them to the high standard that I’m setting in these posts.  But “if we shoot for the stars, we’ll at least reach the moon,” one of my Mom’s favorite motivational aphorisms.

Preferred Behaviors

Preferred behaviors are the systemic, object model and/or architecturally-produced application software (i.e. platform) capabilities that:

  • improve materially the HRMDS cost/quality of service delivery for both the end-user and vendor/provider;
  • improve materially the ease/cost/elapsed time of the sales cycle and initial/ongoing implementations, again for both the end-user and the vendor/provider;
  • provide substantial agility in the face of new business requirements;
  • enhance customer acceptance and usability;
  • enable the cost-effective and customer-pleasing use of the software in a variety of deployment business models, from licensing and in-house implementation to SaaS through comprehensive HRM BPO — although I freely admit that my emphasis over the last several years — and some might say my bias — has been on true SaaS and SaaS-based BPO;
  • make SaaS and BPO economically viable — I believe that we have passed the tipping point on HRM SaaS for new development (the vendor perspective) and new implementations (the customer perspective), but the very large installed base of older licensed/on-premise (or even hosted “in the cloud”) ERPs/HRMSs will dominate HR/IT spend with maintenance fees for many years;
  • can be accomplished via different designs and technology choices, which is why they are presented here with minimal design detail (although I may have an opinion) and no technology preferences;
  • are, in many if not most cases, highly interrelated such that they must be addressed in groups;  and
  • represent a combination of best practices in software engineering and the software development life cycle, insight gained via modeling the HRM domain and seeing its systemic patterns of complexity that could be addressed architecturally, and lessons learned through my own experiences and those of valued colleagues.

When I’m asked by end-users and vendors/providers what I look for when I’m exploring software, it’s always that combination of a correct object model (for the relevant domain scope that’s being addressed) and these preferred behaviors along with the relevant features/functions.  Just as human beauty is a shallow thing that whithers with age, application software features/functions are the surface beauty that can show up very well in a demo but which don’t necessarily sustain you as your business needs change, markets mature, etc.  Character, on the other hand, is a much deeper quality that ages very well — and such are great architecture and object models. 

In my Preferred Behaviors “Starter Kit,” I include a lot of behavioral scenarios (where Use Cases are much more formally structured and rigorously presented but address the same topics) to provide examples, further clarifications, relevant business situations, etc. that:

  • enhance understanding of the preferred behavior;
  • begin the discussion of the business value, and therefore the business case, for the preferred behavior;
  • link the preferred behavior to the underlying HRM domain model to show where this behavior is needed to IT-enable specific aspects of the domain model;
  • link the preferred behavior to more colloquial expressions or understanding of the current state of HRM practice or automation; and/or
  • add my personal opinion/point of view/comments to the discussion.

As I write about these preferred behaviors, I’m going to do some companion “killer” scenario posts that provide scenarios you can use to determine how deeply a specific vendor’s architecture addresses the desired behavior as well as, for the vendor community, to provide a basis for determining how deeply you need to do so in order to be competitive.  If you thought I was opinionated before, this series clinches the deal.

7 comments to The Future Of HRM Software: Naomi’s Preferred Behaviors

  • [...] in her In Full Bloom blog has given two posts on HRM Software. The Future of HRM Software: Naomi’s Preferred Behaviors and The Future of HRM Software: Effective Dating and just when my idling mind thought of this as a [...]

  • [...] in her In Full Bloom blog has given two posts on HRM Software. The Future of HRM Software: Naomi’s Preferred Behaviors and The Future of HRM Software: Effective Dating and just when my idling mind thought of this as a [...]

  • [...] specific capabilities, and many more factors.  That said, there really are a core of preferred architectural behaviors which, taken together, separate garden variety true SaaS from great SaaS, aka SaaS [...]

  • [...] true SaaS InFullBloom under the covers (if you’re trying to be a SaaS vendor) or most of the same preferred behaviors even if you’re licensed/on-premise. Good software is a pre-requisite no matter what else is going [...]

  • [...] Human Capital Connect (HCC) is based on the premise that proprietary, transformational consulting-based, best HRM practices packaged as intellectual property, if delivered through highly automated strategic HRM processes, would be a 1 + 1 = 3 proposition for everyone involved.  I’ve written often enough about the importance of embedded intelligence to ensuring that self-service doesn’t produce any unintended side-effects but also that it does produce better decision-making at every level and, therefore, better business outcomes from our investments in HRM software.  Although there are a number of similar efforts underway across our industry, Mercer’s commitment to embedded intelligence and the assets they’re bringing to Human Capital Connect are very persuasive.  Quite frankly, without the type of embedded intelligence that I’ve advocated for so many years, and to which Mercer is committed with Human Capital Connect, even truly great HRM SaaS just sits there and stares at you.  Removing knowledgeable and effective HR professionals (although this doesn’t apply by any means to all HR folks) and replacing them with automated HRM processes is a recipe for disaster if the best thinking and subject matter expertise of our best HR professionals isn’t captured and delivered to every user through the software.  Without embedded intelligence, self service is really just data entry, and that’s not on my list of preferred HRM software behaviors. [...]

  • [...] our major time blocks for 2012 in process — it’s time to declare the do we or don’t we need multi-tenancy discussion over for HRM SaaS, with multi-tenancy the clear winner for both vendors and their customers.  What [...]

  • [...] re-entrant code there, the first, modestly capable, retroactive processing payroll — one of my preferred behaviors – was [...]

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