I have always loved “The Pirates of Penzance,” and especially the monologue-like song of the modern Major General. Every time I think about the KSAOC profile for a position or job, about the KSAOCs of someone with whom I’m working or interviewing, or even about the KSAOCs I do or don’t possess, I’m reminded of just how much you need to know and be able to do to meet the spec in this song for the job of Major General — and then I laugh my head off yet again.
But the KSAOC profile for a modern Major General has nothing on the same for a modern HR leader. And that’s a topic on which I’ve been working quite a bit lately because it keeps coming up. Just as there’s a generational shift occurring in other C-suite positions, it’s happening with increasing frequency in HR. And what we need from HR leaders for today and tomorrow is VERY different from what worked yesterday. So, without further ado, here’s my “starter kit” KSAOC profile for a modern HR leader:
- Excellent, fast and compelling writing;
- Excellent, fluent and compelling speaking;
- Commitment to lifelong learning;
- Attention to details and ability to see, create and communicate the big picture;
- Quick thinking, then speaking, on your feet;
- Command presence and leadership persona;
- Current, global perspective on business and geopolitics;
- Current knowledge of your industry, organization, and cultural environment;
- Foundation in the liberal arts for geopolitical context, critical thinking, hypothesis formulation and testing, and more;
- Foundation in business for the basics of finance, accounting, commercial law, production management, sales, marketing, information technology, vendor management, and more;
- Foundation in STEM for statistics, data analysis, and the “scientific method” and more;
- Foundation in HRM and appreciation of its breadth, complexity, geographical variations, regulatory overlay, and strategic interconnections;
- Considerable mathematical literacy, including visualization, classification, generalization, abstraction, enumeration and more;
- Strategic planning expertise — for your organization, for HRM, for the HR function, and for the HRM delivery system;
- Considerable knowledge of technology-enabled HRM and the HRMDS, to include how the latest developments in mobile, social, analytics and true SaaS are changing the fundamentals of HR technology decisions and providing transformation opportunities for HRM;
- Project management — nearly everything you will do is a project;
- Personal and organizational brand management — and that includes reasonable fluency with the social tools of brand management; and
- Well-developed emotional intelligence and political astuteness.
The good news is that I’ve met a few young HR professionals, moving quickly into or already in leadership roles, who are well on their way to achieving this KSAOC profile. The bad news is that they are few and far between. But what’s really interesting about this profile is that, with judicious changes to reflect the subject matter of marketing or finance or sales or IT, it could be the profile of a modern leader of any business discipline. So if that’s your ambition, there’s likely to be some areas in which you’ll need to double down on your life-long learning efforts.