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Metaphor For Complexity We often do things in human resource management not because they’re important but because they’re needed and easy to do. A glaring example is the way in which HRM software vendors and outsourcing providers describe their target markets — and the way, by reflection, in which those same organizations describe themselves. The [...] I started my career as a programmer writing payroll applications in machine language to run in 4K memory. Over more years than most women would admit, I’ve focused my career on the application of information technology to HRM in order to achieve breakthroughs in business outcomes. Rather than being satisfied with cheaper payroll operations or faster [...] One of the biggest challenges in any attempt to apply information technology to the human resource management (HRM) business is that we don’t yet have an industry, geographic and vendor neutral vocabulary for discussing its major concepts, let alone the details. Is my candidate your applicant? Is my contractor your contingent worker? Is my total compensation [...] Thanks for coming back in spite of the math — or because of it. Now that we know what we’re trying to do, to improve revenues and profits, we’ve got to explore, getting down and dirty, what drives financial results in a specific organization. Do newer products garner the greatest increases in sales and profits? [...] If the real purpose, the only purpose, of HRM is to achieve organizational outcomes, then we’d better be able to measure the effects of specific investments in HRM on those organizational outcomes. Otherwise, why would anyone trust us with a budget? The primary outcome measures for private sector organizations are revenues and profits, so we’d better [...] If I’m going to use this blog for its intended purpose, then I’d better get right to work on a core, perhaps the core, issue that lurks, quietly but dangerously, waiting to sabotage our best efforts to achieve improved organizational outcomes through improved workforce performance. The villain of this piece is the sloppy, inconsistent, ill-defined [...] |
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